Can’t find what you need? Write to us at soporte@kaeliapps.com (in English, Spanish, French or Portuguese). Never send us passwords or card details.
Getting started
How do I start receiving direct bookings?
In the app, the Getting started guide on Home walks you through it: create your property (name, capacity, photos and location), set your prices, choose how guests pay you, publish your page and share your link. If you closed the guide, open it again in Settings › Getting started guide.
Where is my page for guests?
It is alojaconmigo.kaeliapps.com/your-link; you can see it in Settings › Account. Each published property has its own page with photos, prices, availability and the button to request dates. Share it on WhatsApp, Instagram or wherever guests reach you.
Airbnb and Booking calendars (iCal)
How do I connect my Airbnb or Booking calendar?
In the app: Properties › your property › Connected calendars. Paste the export link from Airbnb or Booking (Airbnb: Calendar › Availability › Connect calendars › Export calendar; Booking: Rates & availability › Sync calendars). Dates booked there show up as blocked in AlojaConmigo.
And the other way, so Airbnb or Booking see my direct bookings?
On the same screen, copy your AlojaConmigo link and paste it into Airbnb or Booking as an imported calendar. That way nobody can book there the dates you already sold directly.
How often does it update?
AlojaConmigo checks your calendars every 30 minutes. Airbnb and Booking read yours on their own schedule (usually every few hours). If dates clash, the app warns you on Home so you can fix it.
Payments
How do I get paid by SINPE Móvil or bank transfer?
In Properties › your property › Payments choose the accepted payment methods, the deposit and the deadlines, and enter your payment details (SINPE Móvil number, bank, IBAN and account holder). These details apply to your whole business, and guests only see them after you accept their booking.
Does AlojaConmigo receive the money?
No. Guests pay you directly; AlojaConmigo charges no booking fees and never touches your payments.
What if the guest doesn’t pay on time?
When the payment deadline passes you get a notice and decide: give more time, release the dates or cancel. For a pre-booking you created, the dates are released automatically when the deadline passes.
Pre-bookings
What is a pre-booking?
A booking you put together in the app (Bookings › New booking) when someone contacts you on WhatsApp or in person: choose the property, dates, guest, the agreed amount, extra charges and the payment deadline. It is saved as a draft until you send it.
How does the guest receive it?
When you send it, the dates are held and the guest gets a link to My booking, where they complete their details, accept the house rules and cancellation policy, and see a countdown for the payment deadline (from 10 minutes up to 14 days).
Can I change a booking later?
Yes, with Modify in the booking details: dates, property, times, charges or guest details. The app checks that the new dates are free and keeps every change in the history. If the guest overpaid, you record how you handled it.
Payment receipts
How does the guest send me proof of payment?
From their My booking link they upload a photo or PDF of the SINPE or transfer. You get a notice and see it under Home › Receipts to review; there you accept it (the payment is recorded) or reject it with a reason.
Can I give the guest a booking receipt?
Yes. Once the payment is recorded, you can share the receipt as an image or PDF from the booking details, and if you modify the booking you create a new version (“Updated booking”); earlier ones are kept, marked as replaced.
Appearance
How do I change the app’s theme or language?
In Settings › Theme choose Sand, Forest or Ocean; it applies instantly and is saved to your account. In Settings › Language choose Spanish, English, French or Portuguese, or your phone’s language. Your guests see the website in their own language.
Subscription
How much does AlojaConmigo cost?
You get a 30-day free trial with everything included. After that you choose a plan by how many properties you have (Basic, Plus, Pro or Unlimited), monthly or yearly, in Settings › Plans. Prices are shown in the app, in your store’s currency.
How do I cancel or change my plan?
Your subscription is managed by the store where you bought it: on iPhone, Settings › your name › Subscriptions; on Android, Google Play › Payments & subscriptions. If you cancel, you keep access until the end of the paid period.
What happens to my data if the subscription ends?
Nothing is deleted: your page stops taking new requests until you subscribe again, and you can still see your bookings in the app.
Account
How do I delete my account?
In Settings › Account › Delete account. Your business, properties, photos, bookings and guests are deleted and your page stops existing; this cannot be undone. If you have a subscription, cancel it in the store too (deleting the account does not cancel it). More details on the Delete account page.